This page applies to all apps published by SprintEstimate Space: SprintEstimate, Recurring Issues, Epic Roll-up and Templatize.
Email gheorghe.beschea@overheat.agency. Please include your Jira site URL, the app name and version, and a short description of the problem.
Monday to Friday, 09:00–18:00 Eastern European Time (EET/EEST, UTC+2/+3), excluding Romanian public holidays.
| Severity | Description | First response |
|---|---|---|
| Critical | App unusable or blocking work for the whole team | 1 business day |
| Normal | A feature does not work as documented | 2 business days |
| Low | Question, feature request or documentation issue | 3 business days |
Response targets are measured during the hours of operation above. We aim to acknowledge every request within one business day.
For urgent matters Atlassian Support may reach us at gheorghe.beschea@overheat.agency or +40 746 661 159.
All apps are built on Atlassian Forge and run inside Atlassian infrastructure. See each app listing for its privacy policy and terms of use.