Last updated: 2026-06-28
These Terms govern your use of the Winback IQ Shopify app ("the App"). By
installing or using the App you agree to them. If you do not agree, uninstall the
App.
Winback IQ reads your Shopify order history to compute an RFM (Recency /
Frequency / Monetary) segmentation of your customers, presents a revenue-ranked
win-back worklist and lifecycle insights, and — on the Pro plan — writes a
WinbackIQ:<Segment> tag back to your Shopify customers and lets you export the
worklist as CSV. The App is provided on a software-as-a-service basis and is
updated from time to time.
The segments and the "revenue at risk" figure are a **transparent classification
of your own past orders**, not a prediction of future behaviour. "Revenue at
risk" is the literal sum of the relevant customers' past spend — what is on the
line — not a forecast that those customers will or will not return. You are
responsible for the marketing and commercial decisions you make using the App's
output. We make no guarantee of any revenue recovered, retention rate, or
campaign result.
Insights tab and the playbook, at no charge.
on your Shopify invoice. On development stores, charges are test charges
(no real money is taken). You can change or cancel your plan at any time from
the Plan tab or your Shopify admin; access to paid features ends when the
subscription is cancelled, expires, or is frozen.
You agree not to: reverse-engineer or resell the App; use it to violate any law
or any third party's privacy or rights; or use it to process data you are not
authorised to process. You must have the right to process your customers' order
data for retention/marketing analysis under applicable law and your own privacy
policy.
You retain ownership of your store data. We process it only to provide the App,
as described in the Privacy Policy, which is incorporated into these Terms.
We store only an opaque customer ID plus numeric aggregates — never customer PII.
You are the data controller for your customers' data; we are your processor.
We aim for high availability but do not guarantee uninterrupted or error-free
operation. We may perform maintenance, and we may modify or discontinue features.
The App is provided "AS IS" and "AS AVAILABLE", without warranties of any kind,
express or implied, including merchantability, fitness for a particular purpose,
and non-infringement, to the maximum extent permitted by law.
To the maximum extent permitted by law, we are not liable for any indirect,
incidental, special, consequential or punitive damages, or for lost profits,
revenue, data or goodwill. Our total aggregate liability arising out of or
relating to the App is limited to the amounts you paid for the App in the three
(3) months preceding the event giving rise to the claim.
You may stop using the App at any time by uninstalling it. We may suspend or
terminate access for breach of these Terms. On uninstall, data is deleted per the
Privacy Policy's retention section.
We may update these Terms; material changes will be reflected by the "Last
updated" date. Continued use after a change constitutes acceptance.
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